Refund & Cancellation Policy

1. Overview

At G Aura AB, we strive to deliver high-quality services that meet your expectations. This policy outlines the terms and conditions for refunds and cancellations in accordance with Swedish consumer protection laws (Konsumentköplagen) and EU regulations.

This policy complies with Swedish and EU consumer protection laws and is designed to be fair to both parties while maintaining transparency for payment processors like Stripe.

2. Right of Withdrawal (Ångerrätt)

For Individual Consumers: Under Swedish law, consumers have a 14-day right of withdrawal for distance contracts (purchases made online or by phone) starting from the date of contract formation.

Important Exception: The right of withdrawal does not apply if you have explicitly agreed that we begin work immediately and acknowledged that you will lose your right of withdrawal once the service is fully performed.

For Business Clients: The statutory right of withdrawal does not apply to contracts between businesses (B2B). Cancellation terms are governed by the individual service agreement.

3. Project Cancellation Policy

3.1 Before Work Begins

If you cancel before we have started any work on your project:

• You will receive a full refund of any payments made
• No cancellation fees apply
• Refunds are processed within 5-10 business days

3.2 After Work Has Begun

If you cancel after we have started working on your project:

• You will be charged only for work completed up to the cancellation date
• Any remaining balance will be refunded
• You will receive all work products completed up to that point
• Refunds are processed within 5-10 business days

3.3 After Project Completion

Once a project is fully delivered and accepted, refunds are generally not available. However, we offer a 30-day bug fix guarantee for issues directly related to our work.

4. Refund Eligibility

You may be eligible for a partial or full refund in the following situations:

• Service Not Delivered: If we fail to deliver the agreed-upon services
• Material Defects: If the delivered work has significant defects that cannot be remedied
• Breach of Agreement: If we materially breach the terms of our agreement
• Early Cancellation: If you cancel before work begins or during early project stages

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Completed and accepted work that meets the agreed specifications
• Third-party costs (domain registrations, hosting fees, licenses purchased on your behalf)
• Change requests or additional features added after the original scope
• Subjective dissatisfaction with aesthetic choices that were approved during the project

6. Subscription Services

For ongoing subscription or maintenance services:

• You may cancel at any time with 30 days' written notice
• Refunds are prorated based on unused time in the current billing period
• No refunds are provided for partial months of service used
• Cancellation becomes effective at the end of the current billing period

7. How to Request a Refund or Cancel

To request a refund or cancel services:

1. Send an email to support@gaura.solutions with your request
2. Include your name, project details, and reason for the request
3. We will respond within 2 business days
4. If approved, refunds are processed within 5-10 business days

8. Refund Processing

Approved refunds are processed as follows:

• Payment Method: Refunds are issued to the original payment method
• Processing Time: 5-10 business days from approval
• Bank Processing: Additional 3-5 business days for your bank to process
• Confirmation: You will receive email confirmation when the refund is processed

9. Dispute Resolution

If you are not satisfied with our refund decision:

• Contact us first to discuss the matter: support@gaura.solutions
• We will work with you to find a fair resolution
• If unresolved, Swedish consumers can contact the General Complaints Board (Allmänna reklamationsnämnden, ARN)
• EU consumers can use the EU Online Dispute Resolution platform

10. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control (force majeure). In such cases, we will work with you to reschedule or provide a refund as appropriate.

11. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact Information

For questions about this policy or to request a refund or cancellation: